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How to align your existing tools with an Employee Experience Platform

Written by
Ella Holland

We’re in an era of digital work and it’s accelerating rapidly.  

Whilst physical employee experience continues to play its part, digital employee experience now dominates.  

Organisations have fallen into the trap of adopting more and more tech, without considering the impact this has on the overall employee experience.  

The result? An endemic of overwhelmed, frustrated, and disengaged employees.  

9 in 10 employees are frustrated by their workplace technology (Source: Freshworks)  

It’s become crucial for businesses to review their workplace tech and systems to ensure they’re fit for the job.  

After all, the right technology, used in the right way, can enhance operations and collaboration – leading to sky-high engagement.  

Some are already starting to do this, and we’re seeing a rise in organisations implementing tools like Employee Experience Platforms (EXPs) to create some synergies.  

Why? Because they need better ways to meaningfully communicate, collaborate and connect in a digital world.  

We sat down with Ella Holland, to find out how she’s leveraging HulerHub, an Employee Experience Platform (EXP) to align existing tools, processes and systems to create a standout digital employee experience.  

The Impact of Siloed Tech

Many organisations have, and even continue, to operate in silos.  

Different departments are using their own tools, systems and processes which is leading to inefficiency, miscommunication, and an overall disjointed employee experience.  

Picture this for example… 

You’re using separate, completely disconnected systems for recruitment, employee onboarding, booking annual leave, performance management, internal communications, and employee feedback.   

This not only complicates HR operations, but it creates a frustrating, inconsistent experience for employees to try and navigate.  

Why an Employee Experience Platform (EXP)?

EXPs like HulerHub have been designed to give organisations better control over how employees perceive, experience and interact with their systems, tools and processes.  

Rather than replacing existing systems, they’re designed to unite and align all of your systems and processes, acting as the digital front door to what your people need.  

Using deep integrations, they drive adoption across your tech stack and beyond – helping to boost engagement and satisfaction levels.  

When implemented correctly, an EXP will generate:  

Streamlined Workflows 

Integration allows information to flow effortlessly between different systems, reducing manual data entry and minimising any errors.  

Informed Decision-Making 

EXPs provide a unified view of employee data and engagement levels across your comms, systems, and content to equip decision-makers with actionable insights. 

Enhanced EX 

A connected ecosystem of tech, processes and content ensures employees have access to relevant information and services at the click of a button: creating a consistent, intuitive experience.   

Increased Efficiency 

EXPs can eliminate data entry and streamline processes, helping save time and resources and boost overall efficiency across teams.  

Fortified Data Security 

By aligning and integrating your tech, you also benefit from enhanced data security. This is because you centralize access controls and reduce vulnerability.  

How to successfully implement an EXP

Assess Your Needs 

First, you need to identify all of your existing systems and processes. To do this, you need to work closely with teams across your organisation and begin to identify where integration will have the most impact.  

Where you can, gather performance data across key metrics across your systems, processes, content and overall employee experience. By doing this, you can create a benchmark to prove the return on investment after go-live.  

Choose the Right Platform  

As more and more tools enter the market, it’s important you choose the right tool for your organisation. So go back to your business objectives and make sure it aligns with the platform of choice.  

Plan and Prioritize 

Consider the order in which your systems will be connected, and how you will roll out the implementation of your platform and develop a comprehensive integration plan to keep you on track.  

Data Mapping 

To ensure data consistency and accuracy, it’s important that you map out data flows between your different systems.  

Engage your IT team early  

Enlist the expertise of your IT team early in the process so that they can flag any concerns or potential blockers, and ensure they are prepared to handle any technical aspects of the integration.

Top Tip: Involving them as early as creating your business plan will prevent any friction further down the line.

Testing and Quality Assurance 

Before go-live, ensure you rigorously test integration and address any issues. Allocate plenty of time for this process, sometimes it takes longer than you expect.  

User Training 

For successful adoption, ensure employees are well informed about the new platform and the benefits it will provide. Host training sessions and put together manuals or videos to ensure a smooth transition.  

Continuous Monitoring 

By regularly monitoring engagement with your platform, your integrated systems you will be able to continuously optimise to increase overall ROI, not only across your new platform but across your entire tech stack and beyond.

Don’t forget to use those benchmarks you set at the beginning.  

Why Now?

With the rise of AI and other transformative technology entering the workplace, it’s crucial that organisations are prepared for the future of work.  To do that, you need to create a digital workplace that streamlines, aligns, and creates consistency to eliminate any further overwhelm. 

By transitioning from siloed operations to a synergised integration of tech, tools, processes and content, you can foster collaboration, streamline workflows and ensure your employees are better equipped to navigate for the future.  

For Ella, that meant bringing together every step of the employee experience into one consistent, engaging platform. That included everything from recruitment, preboarding, onboarding, performance management, learning and development, recognition, reward and benefits, diversity and inclusion, and even employee exit. 

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