Customer experience (CX) has been a core strategic focus of organisations, particularly consumer-facing ones, for decades now. But the concept of employee experience (EX), although becoming something of a trending topic in HR circles in recent years, has traditionally lagged behind.
This in many ways is shortsighted of leaders as there is no getting away…
A strong brand is no longer just about catchy slogans and clever marketing campaigns. It’s about the entire experience a customer has with your company, from the moment they interact with your product or service to their ongoing relationship with your brand.
But many businesses tend to overlook the crucial role employees play…
Your sales team is busy. Between prospecting, qualifying leads and closing deals, they barely have time to breathe, let alone hunt for the right sales collateral or training material scattered across different platforms and folders. This fragmented approach to sales enablement, where content, tools and resources are siloed, is a recipe for lost productivity, discouragement…
Customer service nightmares? Unhappy employees might be the culprit. Dive into the HR trends that will be transforming businesses in 2024.
Raise your hand if you're drowning in a sea of emails, Slack messages, project updates, news alerts, and social media notifications. My guess is it’s up, right?
According to Forrester, 42% of us spend 30 minutes of our day just trying to find the info we need. That's like, half a Netflix episode gone before you…
Change management is tough, but it can be made simpler with the help of an Employee Experience Platform to streamline communications, centralise resources, integrate with new technology, increase adoption, build community and boost the overall experience during a difficult change process.
Improving employee experience is a top priority for many HR leaders, but many are unsure how to get started. Transforming your entire journey is a mammoth task, so it’s no surprise EX initiatives rarely make it over the line. The key is to start small, and evaluate by business case.
Workplace journaling offers a range of benefits but it can be difficult to implement. Ensure you educate, get leadership buy-in, organise journaling resources, seek feedback, incorporate it into your learning programs, and provide useful prompts and resources.
An Employee Experience Platform is a great way to unite all of your existing technology, processes, and content to create synergy across your business and develop a consistent, stand-out digital employee experience.
Today, Huler announced that David Kelly has joined as Chief Revenue Officer. The appointment will bolster Huler's industry reach, paving the way for further global growth and expansion.
David joins Huler at a pivotal time of accelerated growth. In just over two years, Huler has significantly enhanced its Employee Experience Platform (EXP), HulerHub, to empower organisations…
How employers choose to communicate and engage with their employees, particularly, in remote and hybrid workplaces can often differ, but one thing that has remained fairly consistent over the years is the traditional intranet.
But how we work and communicate in the workplace is evolving, and evolving quickly, which has led to the rise of new…
A great Employee Experience (EX) is a pretty powerful way to boost overall engagement.
In fact, when done right employee experience will:
Reduce turnover rates
Boost job satisfaction
Increase productivity
Fuel overall business success
To create a successful experience though, you first need to measure the impact of your existing one. Doing so…